What's not allowed
Lone Pine Koala Sanctuary
- Glassware, scooters, skateboards, bicycles, roller blades, skates or motorised vehicles, noise amplifiers, speakers, megaphones or musical instruments and alcohol are not allowed on this experience.
- Smoking is not permitted inside the sanctuary. A designated smoking area is available outside. Guests can request a re-entry stamp when exiting to access this area without paying again.
- Due to venue restrictions, pets are not allowed.
Story Bridge Adventure Climb
- Open-toed shoes are not permitted. Participants must wear fully enclosed rubber-soled footwear.
- Personal items and cameras are not permitted on the climb. Lockers are available on site.
Accessibility
Lone Pine Koala Sanctuary
- Most of the sanctuary is wheelchair and pram/ stroller accessible with alternate routes for guests with limited mobility. However, areas such as the kangaroo reserves and unpaved paths may not be suitable for wheelchairs.
- Both wheelchairs and strollers are available for hire at $6 each. Contact the venue in advance to ensure you can reserve one.
- Your guide dogs with valid ID are welcome in Lone Pine’s public areas, including the Riverside Café. Entry to the paid sanctuary requires advance booking and the visit is guided by a Lone Pine member, limited to 2 hours.
Story Bridge Adventure Climb
- For safety reasons, pregnant guests cannot participate.
Lone Pine Koala Sanctuary
- Facilities: Parents’ room, first-aid, Wi-Fi, & parking.
- Children below 13 must be accompanied and supervised by an adult aged 18 or over.
- Please note that koala holding experiences are no longer offered as of 2024. Instead, you can book a koala encounter where you'll have the chance to gently pet a koala and learn about them from knowledgeable keepers.
Story Bridge Adventure Climb
- Participants must be at least 6 years old, 110 cm tall, and weigh no more than 130 kg.
- Child tickets are applicable for guests aged 6–16 years.
- The climb experience lasts approximately 2 hours, including preparation and climbing time.
- Children under 16 years must be accompanied by an adult.
- A maximum of 3 minors per adult is permitted.
- All climbers will be breathalyzed and must register below 0.05 BAC before participating.
- One complimentary group photograph is included with the experience.
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